Breakdowns, Accidents and Criminal Damage


What to do if the vehicle breaks down

In the event of a vehicle breakdown ensure that the following procedure is adhered to:

1. Ensure that passengers are in a safe location – not in vehicle on motorways etc.
2. Activate hazard lights
3. Yellow jackets and a warning triangle are provided for your safety in the case of a breakdown.
4. Call the breakdown helpline on 0800 398 1708 and quote the insurance policy number on vehicle paperwork – The breakdown cover we receive is provided by the AA.
5. For windscreen cracks or repairs please contact the helpline number (0800 398 1708) – this is provided by Auto Glass.
6. Please report any breakdowns promptly to the Transport Assistant in the Student Activities department

Criminal Damage

What to do if the minibus is broken into, is vandalised, stolen or catches fire

  • Ensuring that all passengers are safe and that the vehicle (where possible) is not obstructing other road users.
  • Call the police on 999. Get their advice and obtain a crime reference number.
  • If the vehicle is so badly damaged that you cannot drive it then call the breakdown service and they will take the vehicle to the garage/campus and return you to the university.
  • If the vehicle is in a dangerous position or at risk of catching fire it may be necessary to evacuate the passengers or warn oncoming traffic.


What to do if the vehicle is involved in an accident

If you are involved in an accident, follow these simple checklist guides:

• It is important to stay as calm as possible
• Check that everyone is OK, and call 999 if the emergency services are needed, giving your exact location to avoid delay
• If anyone has been injured you legally have to call the police
• When you are involved in a road accident you must stop your vehicle immediately
• Be careful what you say. Don’t admit fault, liability or apologise. If you admit blame the Union insurance company may refuse any claim made on your behalf
NEVER admit to it being your fault – Don’t lie, just say nothing
Take down all the relevant details of the vehicles involved including:
• Types of vehicles
• Registration numbers
• Drivers’ insurance details
• Names and addresses of drivers and witnesses
• Check these details yourself
• Note the time, location (road, area, town, etc.)
• Provide the other driver/s with your details
• Record the details of anyone injured whether they are a cyclist, pedestrian, driver or passenger:
• Name and address
• Telephone number
• Age
• Apparent injuries (Note if the driver and any passengers were wearing seat belts)
• Take a note of where and when the incident happened and the approximate speed of the vehicles.
• Use your phone ‘take some pictures of the accident scene’
• Note down any damage to property (e.g. street lights, signs, bollards, etc.)
• Make a sketch of the scene. Try to show where vehicles came from, the direction and where they stopped. Show approximate measurements wherever possible.
• Call the breakdown helpline on 0800 398 1708 and quote the insurance policy number on vehicle paperwork – The breakdown cover we receive is provided by the AA.
• For windscreen cracks or repairs please contact the helpline number (0800 398 1708) – this is provided by Autoglass.
• Please report any breakdowns promptly to the Student Transport Assistant or Student Activities Manager
• Can you get home safely in the vehicle? – If not, call the breakdown service number in your vehicle pouch
• If you are ever questioned by the Press NEVER give any comments.

On your return you will need to complete an Endsleigh Incident & Accident Report Form.

If you have not already done so, contact Endsleigh Insurance to register the insurance claim on 08003891708

Having returned to the University following the accident, you will not be able to drive union vehicles until the insurance company have approved you to do so

They may charge for this which is payable by the driver (this may also involve a retest).

In the event of an accident where the driver is shown to be at fault, he/she will be fined (see the Transport Fines).

Fines Procedure

When a fineable incident/occurrence is noted by the Activities Team they will contact the driver/hirer asking for an explanation.
The reply will be assessed as soon as possible by the Student Activities Manager.
In the meantime, you will not be able to hire/drive a Minibus. The Student Activities Manager/Transport Assistant will then decide whether or not to serve a fine.
Those concerned will be notified via Email from the Activities Team as to the decision.
Group and individual fines will be charged to the club or society so that they can use the Minibuses again (where the fines allow – some fines may result in a total ban).

Damage to Vehicles

Damage caused by fault of Driver:
Drivers who cause damage to the vehicles through misuse and return them in an unacceptable state, in the opinion of the Activities Team will be fined. This also covers putting petrol in diesel vans and damage caused by empty fuel tanks. If you take out a Minibus and complain only upon your return, we will have no choice but to blame and fine you.

Damage caused by passengers:
Passengers causing any damage to the Minibuses will be fined, individually (where they can be shown to be responsible) and when blame cannot be apportioned to any one passenger, the entire group will be fined. Costs of the repairs may be charged to the group hiring the bus (normally internal damage) or to the driver (where it can be shown to be their fault). The normal fines procedure will then apply.


Please see attached document for the fines that can be implemented.

If groups or individuals do not agree with the decision of the Student Activities Manager regarding fines, then they are welcome to produce a written appeal.