Shop Services Focus GroupsStudent feedback on existing and potential for products and services offered by the Union Shop and Reception.
The focus groups were run to understand how the Union shop can support students. Currently we have a set of products and services that we offer, however we were interested to see if there are any others that students feel would be beneficial for their life whilst at the University of Portsmouth.
Participation in the study was entirely voluntary and 8 students attended to give their opinions to help us shape the future of Student Groups. The focus group laid out tasks and opportunities for students to provide feedback on the current retail offer within the shop and how this could be improved.
After the focus groups were carried out, qualitative data analysis was carried out and a report was created. This report has been shared below.